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Privacy Policy

Effective Date: 04/15/2025

Welcome to Naeven. Your trust means everything to us. We know that when you share personal details — especially those related to your baby’s health — you’re doing so with care. That’s why we want to be just as thoughtful in how we handle that information.

This Privacy Notice explains, in clear terms, what data we collect, how we use it, who we share it with (if anyone), and the choices you have. We’re committed to keeping your data private, secure, and used only in ways that make your experience better.

1. What Information We Collect and Why

When you use Naeven — whether you’re browsing our site, filling out a form, or signing up for recommendations — we collect a few types of information to help us serve you better.

Personal Details

This includes your name, email address, and any contact information you choose to give us. We use this to send you personalized guidance, respond to questions, or keep you updated if you’ve opted in to hear from us.

Health Information

Because our service is designed to support your baby’s nutrition and development, we may collect details about your child’s age, health history, feeding preferences, allergies, and other well-being-related information you provide through forms or tools on our site. We treat this information with the highest level of sensitivity and confidentiality.

Technical and Usage Data

To improve our services and better understand how people use our site, we collect things like your IP address, browser type, pages you visit, time spent on the site, and how you interact with our content. This is collected through technologies like cookies, which we explain further below.

2. How We Use Your Information

We use your information to:

  • Deliver personalized nutrition and product recommendations based on your inputs
  • Respond to your questions or support requests
  • Improve the design and functionality of our website
  • Understand what content or services are most helpful to parents like you
  • Send you occasional updates, parenting resources, or special offers (if you’ve said it’s okay)
  • Comply with our legal obligations and keep our platform secure

We only use your data in ways that are relevant to the purpose it was shared with us. We’ll never use your health data for any unrelated marketing purposes.

3. Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to provide a better, more personalized experience. These small text files are stored in your browser and help us do things like:

  • Remember your preferences so you don’t have to re-enter information
  • Understand how you use the site and where we can make improvements
  • Measure the performance of our marketing campaigns
  • Show you content that’s more relevant to your interests

You can control how cookies are used in your browser settings or through our [Cookie Settings] page. Some cookies are essential to the function of the site, while others are optional.

We also use trusted third-party services like Google Analytics and Hotjar to help us understand usage patterns and optimize your experience. These tools may collect technical information about your visit, but they do not receive your name, health information, or contact details.

4. Third-Party Sharing and Service Providers

We do not sell your personal data — ever.

We may share limited data with trusted third-party service providers who help us operate the website, send communications, or analyze user behavior. These providers are only given access to the data they need to perform their services, and they are contractually required to protect your information.

5. Marketing and Communication

If you choose to sign up for updates from us, we may send occasional emails about new offerings, expert tips, or exclusive promotions. We’ll always give you the option to unsubscribe — no hard feelings.

You can opt out at any time by clicking the "unsubscribe" link at the bottom of any email, or by emailing us directly at info@naevenhealth.com.

6. Your Rights and Choices (U.S. Only)

Naeven is currently only available to users in the United States. Under U.S. privacy regulations like the California Consumer Privacy Act (CCPA), you have the right to:

  • Request access to the data we’ve collected about you
  • Ask us to delete or correct your information
  • Know whether your data has been shared and with whom
  • Opt out of the use of your data for targeted advertising

To exercise any of these rights, just email us at info@naevenhealth.com. We’ll do our best to respond within a reasonable time and always within any legally required deadlines.

7. Data Security

We take the responsibility of protecting your information seriously. We use modern security practices to safeguard your data, including encryption, limited access controls, secure data storage, and continuous monitoring of our systems.

While no system is 100% secure, we are committed to doing everything we can to keep your information safe and private.

8. Children’s Privacy

Our services are intended for parents and caregivers — not children. We do not knowingly collect personal data directly from children under the age of 13. If we learn that we’ve received information from a child without parental consent, we will delete it promptly.

9. Updates to This Privacy Notice

From time to time, we may update this Privacy Notice to reflect new services, changes in technology, or legal requirements. If any significant changes are made, we’ll let you know through our site or via email.

10. How to Contact Us

If you have any questions about this Privacy Notice or how your data is handled, we’re here to help.

📩 Email us anytime at: info@naevenhealth.com

We’re parents too — and we believe privacy is part of care.